Spotlight on… Maisie James, Engagement and Experience Manager

Tell us about your role at UAL Awarding Body and what it involves.

My role is all about working with Awarding Body staff, UAL colleagues and external customers to give everyone the best experience! I manage a programme of learning and development training opportunities for our team and a host of activities with our centres to keep our people engaged and our customer experiences as great as they can be.

How long have you worked at UAL Awarding Body and what was your previous role?

I’ve worked for UAL Awarding Body for 6 years – time flies when you’re having fun! I started as an apprentice Admin Assistant in 2012, the sixth member of staff, and have had a few roles here including Project Officer and Office Manager. I spent two years looking after the Portal and also some time helping our Comms and Marketing team to deliver the exhibition, which I think has given me a good understanding of all of the areas of the business. Before that I was at uni, working in a well-known pub chain in the evenings and an opticians at the weekend…

What is your proudest moment at UAL Awarding Body?

My proudest moment has to be seeing all the hard work my team and I put in to investing in our staff coming to fruition when we increased our staff satisfaction scores by 20% in just one year. We joined the Institute of Customer Service in October 2016 and they’ve helped us to identify areas that we can work on for both staff and customer satisfaction so this was a great achievement just 12 months into our journey.

What is your favourite thing about working for UAL Awarding Body?

The team! I really value all of my colleagues at the Awarding Body; we are all experts in our areas and I love coming to the office and working collaboratively across projects, thinking up creative ideas and sharing knowledge with my peers. I also love seeing the amazing work our students produce at the end of each year, it keeps me inspired while sifting through emails in the office!

If you were stuck on an island what three things would you bring?

If I were being sensible, sun cream, a boat, and a magnifying glass to start fires. Though it would most likely be something a lot less practical and that doesn’t last more than five minutes!

If given a chance, who would you like to be for a day?

Louis Armstrong; I love a good trumpet solo.

What is something about you that would surprise most people?

I’ve completed the highest tandem sky dive in Florida (amazing but also the most terrifying 9 minutes of my life).

What is your favourite place in the world?

I fell in love with Borneo and would go back in a heartbeat, but you can’t beat a day on Brighton beach in the height of the British summer!

 

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