Due to the severe weather conditions and early college closures:
We apologise for any inconvenience this causes.
Due to the severe weather conditions Wimbledon Library will close at 5pm today.
We apologise for any inconvenience this causes.
ProQuest Central (PQC) is a large multidisciplinary research package which includes News, Business and Market Research databases, alongside Arts, Medical, Science & Technology and Social Sciences Collections. We have been able to negotiate an extended trial to PQC for 18 months starting from the 1st of March 2018 to August 2019.
We already subscribe to Arts Premium, which makes up a large part of this package. Read more information about ProQuest Central.
During this trial we will be evaluating PQC against some of our existing e-resources, as well as looking at the health and social science resources contained in this package. We welcome feedback from academic staff and students on PQC content. Please email email@example.com, and include the text ‘PQC’ in the subject line.
Times Higher Education (THE), formerly The Times Higher Education Supplement, is now available for UAL staff and students. THE provides global higher education coverage including world university rankings, news, opinions, features and book reviews.
You can read the Times Higher Education via the THE website, app for iOS, app for Android and app for Kindle Fire devices.
First time users need to register using their UAL email address for full access. Go to Times Higher Education and click on the red user account icon
The library at LCC is now open and will be open until 8pm. this evening. Apologies for any inconvenience caused by the closure earlier today.
If you have any saved notes, highlights or bookmarks in MyiLibrary e-books that you have read online (not in e-books that you have downloaded), you will lose these after this date, unless you preserve these.
To learn how to preserve your notes, please read this guide and follow the instructions before 21st March.
We will send out another reminder about this via the UAL Library Services Twitter account, nearer the time.
We constantly measure our levels of service to make sure we are offering you the best we can.
We are pleased to say that last term we improved our performance in three areas:
Here’s the full picture (best viewed in Chrome):
Targets we met:
1. 95% of open access computers and printer/photocopiers will be operational at any one time
Met. 99% of printers/photocopiers were operational at any one time.
2. 80% of face to face enquiries will be resolved at the first point of contact.
Met. 99% of face to face enquiries were resolved at the first point of contact.
3. We will respond to Twitter feedback within 3 hours of receipt during fully staffed opening hours. This is a new standard this term.
Met. 100% of feedback was responded to within 3 hours
4. 95% of students attending Library Services skills sessions will agree or strongly agree that they have found the session useful.
Met. 97% of students attending Library Services skills sessions agreed that they have found the session useful.
Targets where we came close (within 5% of the target)
5. We will maintain our advertised opening hours for all of our libraries 100% of the time.
Not met. Our libraries maintained 99% of our advertised opening hours. We were close but we are looking at ways to make sure we have enough staff to cover last minute sickness
6. 90% of all returned materials will be re-shelved within 24 hours. This standard was halved from 48 hours to 24 hours this term.
Not met. 86% of returned materials were re-shelved within 24 hours. We are looking at ways to predict busy times so we can make sure we have enough staff
7. 100% of requested Archives and Special Collections items will be available to view within one working day.
Not met. 99% of Archives and Special collections items were available within one working day. We have identified that we failed to meet this due to stock going missing after the move to the new Camberwell library. We will be doing an inventory to ensure all advertised material is available in future.
8. 100% of written enquiries and feedback will be responded to in 3 days.
Not Met. 99% of written enquiries and feedback were responded to in 3 days. We are looking at our channels of communication and ensuring there is someone available to answer enquiries at all times.
Targets we are working on:
9. Our Library Search service will be available 24/7 100% of the time (except for periods of advertised downtime)
Not met. Our Library Search service was available 89% of the time due to unexpected network failures. We are working with our suppliers and IT department to ensure this is more reliable.
All comments welcome in person in our libraries, or by email: firstname.lastname@example.org
For our Service Commitment and service standards see:
Archives and special collections activities at UALFind out more