We are currently experiencing problems accessing Fashion Monitor. This has been reported and we will update as soon as possible. Apologies for the inconvenience.
IT access has now been restored to Wimbledon Library, so all services are working normally. Apologies for any inconvenience caused.
Unfortunately there is currently no network access at Wimbledon Library.
This is affecting all services: the IT room, self-service borrowing, OPACs, printing, phones etc. in the Library. Note that services in the rest of the building seem to be unaffected.
We will let you know as soon as we hear back from IT. Apologies for any inconvenience caused.
Camberwell Library will close for the summer from 7:30pm on Friday 9 June and reopen again in October in the new building. To aid students in accessing the resources they need, Camberwell will increase loan entitlements for Camberwell students in the week before closure, as with previous summers.
- Loan entitlements will be increased between 5-9 June. The extra allowance is available to Camberwell students only and refers to Camberwell items only. The items will be issued manually by library staff at the information point in Camberwell Library.
- Continuing Camberwell BA/FdA students will be entitled to 20 items
- Camberwell MA students will be entitled to 30 items
- All Camberwell final year BA and FdA leavers have been advised to return all items by Friday 9 June.
- MA leavers will be able to return their items to the library returns box in reception at Peckham Road or any other UAL library between 11-29 June.
- The Camberwell stock will be suppressed on Koha for the duration of the closure from 5pm on Friday 9 June. Camberwell will also be removed as a reservation collection point from Wednesday 7 June.
- Students with reservations awaiting pick up will be notified on Monday 5 June to collect their reservations from Camberwell by 7:30pm on Thursday 8 June. Any uncollected reservations after this date will be cancelled and the items returned to their home library with the inter-sites courier on Friday 9 June.
- Students with outstanding reservations (expecting to collect from Camberwell) will be notified on Monday 5 June to change the pick-up location of their reservation(s) to one of the other UAL libraries.
- Each UAL library should retain any Camberwell items that are returned to them during the closure period until the Library opens again in October.
We are pleased to report that the technical team at WGSN have restored our access.
This was a problem that was affecting access for many other universities.
Many apologies for any inconvenience that this may have caused.
We have temporary lost access to WGSN Fashion subscription.
We have contacted WGSN, who are trying to resolve this technical issue.
Apologies for this inconvenience.
We constantly measure our levels of service to make sure we are offering you the best we can.
We are pleased to say that last term we improved our performance in four areas:
- Getting material back on the shelf: over 99% of our books were reshelved within 48 hours
- The average time taken to reshelve items was just over 10 hours.
- We came nearer to meeting our standard to maintain 100% of our advertised opening hours, at 99.97%
- We edged nearer to meeting our standard to reply to 100% written enquiries within three days at 99.4%
Here’s the full picture:
Library Services Customer Service Standards 2017
Targets we met:
- Our Library Search service will be available 24/7 100% of the time (except for periods of advertised downtime/maintenance).
- 95% of open access computers and printer/photocopiers will be operational at any one time. We achieved 98.1%.
- 90% of all returned material will be re-shelved within 48 hours. We achieved 99.4%.
- Average time to reshelve a book is 48 hours. We achieved an average of 10 hours 17 minutes.
- 80% of face to face enquiries will be resolved at the first point of contact. We achieved 97.2%.
- 95% of students attending a Library Services skills sessions will agree or strongly agree that they have found the session ‘useful’. We achieved 95.1%.
Targets where we came close (within 5% of the target):
- We will maintain our advertised opening hours for all our libraries 100% of the time. We achieved 99.9%.
- 100% of requested Archives and Special Collections items will be available to view within one working day. We achieved 99.8%.
- All forms of written enquiries (including referrals) will be answered within 3 working days. We met this target 99.4% of the time.
- We will acknowledge and respond to 100% of feedback within 5 working days. We achieved 96.3%
While you’re here : What do you think about our standards? Are we measuring the right things? Please let us know.
All comments welcome in person in our libraries, or by email: firstname.lastname@example.org
For our Service Commitment and ten service standards see:
In September 2016 we introduced Autorenew. This means all one-week and three-week loan items renew automatically up to ten times. So far this year student fines have reduced by 38% as a result.
If you are going away this summer, remember other staff and students will be busy working in college. This means that any item you have may be reserved by another user: if one of your items is recalled you will need to send it back to us. Please check your UAL email over the summer in case this happens.
As items will only be renewed up to ten times, we recommend you return all your books and take them out again before you leave. This will give you the best chance to get the maximum number of renewals and avoid fines.
Library Services user satisfaction infographic [Screen readable pdf]
Key areas for improvement and development from your feedback
- Opening hours
- Local space issues, including planning for new Library Services spaces
- IT provision and support
- Resources in college Library Services spaces and for your courses
What has your feedback helped us to change?
- Increased opening hours across Library Services, both across the weekends and overnight. The pilot for Monday – Friday 24 hour opening at Kings Cross in 2015/16 was continued for 2016/17, and increased from 15 to 19 weeks. We are exploring the potential to offer 24/7 opening for the new Learning Zone at Camberwell from 2017/18. See our opening hours.
- We are making the best use of our current space and adding more seating / furniture where possible. We know our spaces are very busy and so it can sometimes be difficult to find a space to sit. At CSM we have a pilot to dissuade people from saving spaces then leaving them. We may introduce this in other libraries.
- We are working with colleges in planning new builds. The new Library at Camberwell will open next academic year and be will be bigger and better! There will also be a new Camberwell Learning Zone in the Halls of Residence.
- We shared your comments with UAL IT Services to improve IT services within Library Services spaces. We have been working hard together and have significantly improved IT provision. See our blog post on recent IT improvements.
- We are improving access to information resources with targeted stock selection for those courses where we have received negative feedback as well as buying items which you suggest. Our inter-site lending service means that you can have items sent to your home site for collection. We also buy e-resources to provide anytime and anywhere access to information.
- Library Services Customer Services Group are considering this feedback alongside other feedback, to make further recommendations.
- Your feedback has helped to shape our Library and Academic Support Strategy and our service planning.
You agreed we meet or exceed your expectations on:
- Library staff teaching me how to find information
- Library staff who are consistently courteous
- Library staff who instill confidence in users
- Library staff who deal with users in a caring fashion
- Library staff who understand the needs of their users
- A library Web site enabling me to locate information on my own
- Space for group learning and group study
You said we do not meet your expectations on:
- Adequate hours of service
- Quiet space for individual work
- Modern equipment that lets me easily access needed information
- A haven for study, learning, or research
For more information you can read the full report Library Services LibQUAL 2016 [pdf]
Thanks again to you all for your feedback. This helps us to be the best we can be. Please feel free to tell us what you think in our spaces, or online. To get in touch please see our Contact us page or visit our Tell us web pages.
Students are invited to take part in a 2 hour workshop, exploring student views on the Library & Academic Support digital presence.
A sandwich lunch will be provided, and workshop participants will each receive a £50 Amazon voucher, on completion of a follow-up survey.
Workshop dates and times are:
|Workshop 1||Workshop 2||Workshop 3|
|2nd May||10th May||16th May|
|London College of Communication||High Holborn||High Holborn|
|WG28D||HH 210||HH 704|
Please email email@example.com if you are interested in participating.
Into the Archive
Archives and special collections activities at UALFind out more
Library Services on Twitter
- RT @Chelsea_Library: Lovely new monograph on Anna Maria Maiolino arrived in Library https://t.co/L6IA2txVMW https://t.co/fEbt17liqH3 days ago
- RT @ExploreWellcome: - Yarr, I was a pirate but they kicked meowt - Garr! What for? - Mewtiny! #TalkLikeAPirateDay https://t.co/5A1rpbLSqv4 days ago
- Exciting new edition to eLexicons: Fashion Design. Take a look https://t.co/pQ9EGeqj4c @ELexicons https://t.co/58K2rVUpP64 days ago